Andrew Vu

Andrew is a healthcare administration professional who specializes in creating best practice processes for patient access, revenue cycle, and contact center optimization. Clients value Andrew’s consistent, patient-centered approach to improving operations, which he does by recognizing high-impact issues and identifying critical trends in organizational performance. Clients also appreciate his impeccable attention to detail, tenacity, and ability to use his vast industry knowledge to craft strategic solutions that generate successful outcomes. Having held several leadership positions and provided interim executive support at health systems, Andrew knows firsthand the challenges and operational gaps healthcare providers are facing today.

Before joining ECG, Andrew was a senior financial alignment executive for Cerner Corporation, where he managed revenue cycle outsourcing services for several major clients. Examples of Andrew’s work in this capacity include restructuring revenue cycle teams and redesigning workflows at Northern Arizona Healthcare and overseeing an outsourced vendor transition at RWJBarnabas Health. He also served as the interim executive leader of patient access for a large health system, during which time he guided the system through a Cerner go live, activated a centralized access center, and oversaw 700 access center FTEs. Prior to Cerner, Andrew was a patient access center manager for CHOC Children’s primary care network. With his leadership, the access center achieved notable performance improvements, including reducing the abandoned call rate from 8% to 2% and decreasing patient call hold times from 4 minutes to 30 seconds.